Right of withdrawal
The customer has the right to revoke his declaration of intention to conclude a contract in writing (e.g. by letter, fax, e-mail) within two weeks without stating a reason or – if the goods are sent to him before the expiration of the term of revocation – by returning the goods. The term begins after receipt of this information in writing, but not prior to the receipt of the goods by the recipient.
The notice of revocation has to be addressed to:
Consequences of revocation
In the event of a valid revocation the goods and services as well as payments received by both parties shall be returned and any benefits enjoyed (e.g. interest) shall be returned as well. In the event that the customer is unable to return the goods or services received in whole or in part, or if the customer can only return them in a deteriorated condition, the customer is obliged to compensate Musikalien Tatzer for the loss in value. This does not apply to the permission to use the goods if the deterioration of such goods is exclusively due to their inspection – as would have been possible for the customer in a retail shop for example. The customer is able to avoid the obligation to make compensation for the loss in value due to any deterioration of the goods caused by using them in accordance with their intended purpose, by not using the goods as if he were their owner and by refraining from doing anything that might diminish their value. Goods that can be dispatched by parcel post have to be returned at our risk. The customer is obliged to bear the costs of return, if the goods correspond to those ordered and if the price of the goods to be returned does not exceed the amount of EUR 40,--, or if, in the event of a higher price of the goods, the customer has not yet paid the price for such goods or made a contractually agreed partial payment at the time of revocation. Otherwise, the return of the goods is free of charge for the customer. Any obligations concerning the reimbursement of payments have to be fulfilled within 30 days. For the customer, the term commences on the day of dispatch of the notice of revocation or of the goods, for us it commences on the day of receipt of the customer’s notice of revocation or of the returned goods.